Frequently Asked Questions (FAQ):


1. Where is your workshop?

We are based at MaGiC Cyberjaya, but we do not have any workshop. We will go to your location, provided that location has sufficient working space. Among the commonly preferred locations are at the house, office and restaurants.

2. What is your cover area?

At the moment, we cover Klang Valley, Putrajaya, and Cyberjaya. If your area is not mention and you would like to know if we can visit you, please contact us at +6018-210 8110.

3. What is your operating hours?

The service is available daily from 9:00AM to 10:00PM and subjected to the availability of Serv Partner at the moment of booking.

4. Do you offer breakdown service?

Unfortunately, we do not offer breakdown service at the moment.

5. Can you service all types and models of vehicles?

Serv provide services for all brands and models of car. Serv team would contact the customer if additional information (ex:chassis number) is required for the booked service.

6. What brand and type of oil do you use?

We provide selections of F1M fully or semi synthetic oil. You can also use your own engine oil.

7. What is the benefit of F1M?

F1M is a premium blend that specially formulated to provide exceptional engine performance and protection. Its unique formulation of advanced additives components provides fast flow at start up and good protection at operating temperature.

8. Can you do car repair and servicing?

We only provide major and minor car servicing at the moment. Based on the free 23 points inspections provided, recommendation for car repair would be made if required.

9. When and how do I make payment?

Payment should be made once the invoice is issued. We accept online payment and credit card.

1O. Are your Serv Partners qualified?

Yes, all of our Service Partners are certified and experienced in car service.

11. Can I be a Serv Partner?

Yes, you can. Please visit http://www.serv.my/partner for more information.

12. Does service my car with Serv would void my current car warranty?

This depends on the car manufacturer. Please refer to the respective service center to ensure that servicing with a third party would not void the current warranty.

13. Does Serv offer warranty for the services?

Every service booked with Serv comes with 3 days after sale warranty. Please refer the Terms & Conditions of the warranty.