General Frequently Asked Questions (FAQ):

SERV is a one-stop app for you as a driver and your vehicle needs.

The SERV app is available on Google Playstore and Apple App Store.

All services need to be booked by the app. The quotation, payment and records will be handled in the app.

We don’t own any workshop. We partnered up with local workshops and certified mechanics to offer the services to you.

Our HQ is based in Cyberjaya.

Our coverage areas depend on the services

  • - Service-On- The-Go: Klang Valleys, Melaka Tengah, Johor Bahru & Pulau Pinang
  • - Drive-In: Nationwide
  • - Road Assistance: Nationwide
  • - Battery Replacement: Nationwide
  • - Insurance & Roadtax Renewal: Nationwide

SERV was officially registered since July 2017 and the SERV app was launched on the 30th of September 2017.

  • - Service-On- The-Go: 10:00AM to 10:00PM, 7 days a week
  • - Drive-In: Subjected to the selected workshop
  • - Road Assistance: 24/7
  • - Battery Replacement: 24/7
  • - Insurance & Roadtax Renewal: 24/7


All of the services are subjected to the availability of our Providers at the moment of booking.

At the moment, our Customer Support only operates from 10:00AM to 6:00PM daily.

You can call/WhatsApp us at 018-2108110 or email your enquiries at enquiries@serv.my.

SERV was officially registered since July 2017 and the SERV app was launched on the 30th of September 2017.

Yes, you can. Please visit the following links for more information.

First, add your vehicle profile. Then select the services that suits your needs

  1. On The Go > Tap on Service-On-The-Go, Battery Replacement or Road Assistance
    1. Service-On-The-Go
      1. - Select vehicle
      2. - Select the desired service followed by details of the appointment (Eg: Time, Date & Location)
      3. - The app will notify you once the quotation is ready
      4. - Proceed to checkout to confirmed the booking
      5. - Details of SERV Providers will appear in the app on the day of the service.
    2. Battery Replacement
      1. - Provide information on your vehicle
      2. - Select the battery brand & spec
      3. - Provide the desired appointment’s time & location
      4. - A representative of Bateriku.com will contact you soon for payment and Estimated Arrival Time (ETA) to your location
    3. Road Assistance
      1. - Tap “Call for Assistance” and mentioned SERV to the operator.
  2. Drive In
    1. Tap on “Service & Repair”
      1. - Select vehicle
      2. - Select workshop
      3. - Once arrived the the workshop, select “Scan QR”
      4. - The workshop will do the checking and the app will notify once quotation ready.
      5. - Tap “Accept quotation” if agreed.
      6. - The app will notify once service is completed.
      7. - Placed payment online in the app or by cash to the provider 

If you are unsure, we would recommend getting a Health Check under Service-On-The-Go and simply make a note on the issue when you make your booking. Our Service Advisor will contact you and make recommendations based on your mileage and the previous serviced mileage. 

Every service for Service-On-The-Go booked comes with 7 days after sale warranty. Simply refer to our Refund Policy for more information. Warranty for other services will be bound by the provider.

Services

Service On-The-Go

All of our providers for Service-On-the-Go are qualified and experienced in automotive.

A price quotation will be available in the app within 24 hours after the booking is made.

Yes, during the booking, just provide the correct location and leave the person details in the note section. Unfortunately, the Car Health Report cannot be transferred to the person account at the moment.

Premium Servicing Package uses the Fully Synthetic Engine Oil which needs to be replaced at every 10,000KM interval. The Normal Servicing Package will be using the Semi Synthetic Engine Oil that covers up to 7,000KM only. Both packages will include the oil filter, car health report & labour. The Health Check is a 23 point inspection or also known as Car Health Report. 

Some services and repair works are not suitable to be done onsite. We would recommend getting the services or repair works through our Drive In Features.

If the vehicle can’t start or is unable to move, we would recommend you to tow it. Arrangement can be made through the vehicle insurance provider or under the “Road Assistance” tile in the app.

The details of the car is important in ensuring that we provide the right parts of the requested service(s). If you are unsure, simply provide the chassis number at the note section when you make your booking or pass photos of the vehicle front and rear view. You could also refer to your vehicle registration document.

SERV provides for all brands and models of car depending on the services. The SERV team would contact the customer if additional information (ex:chassis number) is required for the booked service.

Chassis number is the Vehicle Identification Number (VIN) that represents the batch and model of the car. It is normally located at the corner of the dashboard where it meets the windshield (driver side). If the VIN cannot be found there, open the driver's side door and look at the door post (where the door latches when it is closed).

We don’t offer air-cond services at the moment.

We help you to change your flat tyre to spare tyre. The service is available under “Road Assistance” tile

It is compulsory to select one (1) main service. We’re unable to attend for add-on services only.

The quotation cannot be edited after booking. Please cancel and make a new booking.

Yes, the price on the invoice is final and inclusive of labour. However do note that parking charges are not included in the quotation and all parking charges are to be borne by the customer.

There are no transportation charges for Service-On-The-Go.

Booking is only confirmed after payment. Please proceed to checkout before 3:30PM one day before the appointment date for parts preparation and schedule arrangement.

Payment should be made through the app. We accept online payment, credit card and selected E-wallet.

The brand of engine oil used will be provided in the quotation.

Rest assured that all the parts used are 100% genuine or branded. We will provide the parts together with the installation service.

The service will be subject to providers agreement. Simply note in the booking.

Don't worry, our providers will bring all the relevant tools according to the booking made.

This depends on the car manufacturer. Please refer to the respective service center to ensure that servicing with a third party would not void the current warranty.

A regular engine oil change will take up to 45 minutes. Addition of other services such as brake pad and spark plug replacement can lead up to 2 hours.

Simply inform us at 018-2108110 or by emailing us at booking@serv.my about the cancellation. The cancellation is subjected to our policy.

Please let us know if your place is raining. Rearrangement of location or time of appointment would be made as agreed by both parties.

Battery Replacement

FAQ for Battery Replacement can be referred here

Road Assistance

FAQ for Road Assistance can be referred here.

Drive In

At the moment, customers need to contact the workshops directly to book an appointment.  SERV is looking into developing a booking system to allow appointment booking in the app.

No, however SERV is planning to push all the listed workshops to register with Malaysia Automotive, Robotics & IoT Institute (MARii), an agency under the Ministry of International Trade and Industry (MITI).

Yes, just create the person vehicle profile. Unfortunately, the Car Health Report and loyalty count are not transferable to the person account at the moment.

No charges will be charged to the user by SERV. The prices come from the merchant.

The quotation in the app can be amended up to both parties agreement until you “Accept Quotation” in the app. Once accepted, the quotation cannot be amended.

The warranty of parts used during the service will be stated in the invoice if applicable. Claim of warranty should be directed straight to merchant & liability of the services will be bound by the merchant. For more information, please refer to User's Terms & Conditions.

Review section of the workshop will be available once the service is completed.

Payment, Refund & Service Dissatisfaction

Service On The Go, Road Assistance & Drive In:

The official receipt will be emailed to the registered email. Simply inform our customer support at 018-2108110 if you want us to send a copy of the receipt through other mediums.

Battery Replacement:

The receipt will be provided by Bateriku.com. Please contact Bateriku.com support for more information https://www.bateriku.com/index.html

Sorry to hear that you have an unpleasant experience. Following are the methods for you to file a complaint or request a refund. 

 

Service On The Go:

You can make your complaint and request for a refund at booking@serv.my or 018-2108110. Simply refer our Refund Policy for more information.

 

Battery Replacement:

You can contact Bateriku.com support to file the complaint and request for a refund at https://www.bateriku.com/index.html

 

Road Assistance: 

You can make your complaint and request for a refund to Myassist at myassist@myeg.com.my.

 

Drive In:

In regards to the quality of services, you can file the complaint directly to the Merchant (Workshop). Refund of the services will be handled by the respective merchant and subjected to the merchant refund policy.

Online Payment

Any problems regarding Online Payment can be emailed to acccount@serv.my