FAQ

General Frequently Asked Questions (FAQ)

SERV is a one-stop app for drivers to book their vehicle repair needs with trustworthy automotive providers across the country.

The SERV app is available for free on Google Play Store and Apple App Store.

All services need to be booked by the app. All transactions including maintenance quotation and invoice, payment and records will be on the app.

SERV doesn't own any workshop. We partnered up with local workshops nationwide and certified service providers to offer the services on the SERV app.

- On Site Services and Drive-In: TBC

- Road Assistance: Nationwide

- Battery Replacement: Nationwide

- Insurance & Roadtax Renewal: Nationwide

SERV doesn't own any workshop. We partnered up with local workshops nationwide and certified service providers to offer the services on the SERV app.

Our operating hours are as below:
- On Site Services and Drive-In: Subject to the workshop's operating hours.
- Road Assistance: 24/7
- Battery Replacement: 24/7
- Insurance & Roadtax Renewal: 24/7

All of the services are subjected to the availability of our Providers at the moment of booking.

At the moment, our Customer Support only operates from 10:00AM to 6:00PM daily.

You can call/WhatsApp us at 018-2108110 or email your enquiries at enquiries@serv.my.

SERV was officially registered in July 2017 and the SERV app was launched on the 30th of September 2017.

Yes, you visit the following links to register for free and we will guide you with the onboarding process to start using our workshop management system: 

  • SERV Business Suite 
  • For other services, please email your interest at enquiries@serv.my

Download the  your vehicle profile before select any services that suits your needs.

  1. It's quite simple. Download the SERV app for free on Google Play Store and Apple App Store, enter your vehicle information to get started.
  2. Select the auto services you need:

    - Drive-In
    • Tap on “Service & Repair”
    • Select Drive-In and vehicle that you want to service
    • Browse workshops near your location and select the workshop you preferred
    • You may now book your preferred time and date as well as the services you required from the SERV app
    • The SERV app will notify you when your appointment details are ready from the workshop
    • Click “Accept” to confirm your appointment.
    • Once arrived the workshop, select “Scan QR”
    • The workshop will do the checking and the app will notify once the final quotation is ready.
    • Tap “Accept the quotation” if agreed.
    • The app will notify you once the service is completed.
    • Placed payment online in the app or by cash to the provider 


    - Battery Replacement

    • Select “Battery Replacement” on the SERV app
    • Provide information on your vehicle
    • Select the battery brand & spec
    • Provide the desired appointment’s time & location
    • A representative of Bateriku.com will contact you soon for payment and Estimated Arrival Time (ETA) to your location


    - Road Assistance

    • Select “Call for Assistance” to get to the operator from the SERV app.

If you are unsure, we would recommend getting a Health Check under Service-On-The-Go and simply make a note of the issue when you make your booking. Our Service Advisor will contact you and make recommendations based on your mileage and the previously serviced mileage.

Every service for Service-On-The-Go booked comes with 7 days after-sale warranty. Simply refer to our Refund Policy for more information. Warranty for other services will be bound by the provider.

Battery Replacement

FAQ for Battery Replacement can be referred here.

Road Assistance

FAQ for Road Assistance can be referred here.

Drive-In

Yes. You can book nationwide SERV registered merchants from the Drive-In section on the SERV app. 

Yes, the workshop registered with SERV has been screened by the internal SERV team before their profile goes live on the SERV app. 

Yes, just create the person's vehicle profile. Unfortunately, the Car Health Report and loyalty count are not transferable to the personal account at the moment.

No charges will be charged to the user by SERV. The quotations and final charges come from the merchant.

The quotation in the app can be amended up to both parties' agreement until you “Accept Quotation” in the app. Once accepted, the booking will directly go to the merchant preferred and final price will be charged after the service.

The warranty of parts used during the service will be stated in the invoice if applicable. The claim of warranty should be directed straight to the merchant & liability of the services will be bound by the merchant. For more information, please refer to User's Terms & Conditions.

The review section of the workshop will be available on the SERV app once the car service is completed.

Payment, Refund & Service Dissatisfaction

Service On The Go, Road Assistance & Drive-In:

The official receipt will be emailed to the registered email. Simply inform our customer support at 018-2108110 if you want us to send a copy of the receipt through other mediums.

Battery Replacement:

The receipt will be provided by Bateriku.com. Please contact Bateriku.com support for more information https://www.bateriku.com

Sorry to hear that you had an unpleasant experience. Following are the methods for you to file a complaint or request a refund. 

Drive-In:

In regards to the quality of services, you can file the complaint directly to the Merchant (Workshop). Refund of the services will be handled by the respective merchant and subjected to the merchant refund policy.

Battery Replacement:

You can contact Bateriku.com support to file the complaint and request for a refund at https://www.bateriku.com/index.html

Road Assistance: 

You can make your complaint and request for a refund to Myassist at myassist@myeg.com.my.

Online Payment

Any problems regarding Online Payment can be emailed to acccount@serv.my